Shipping Policy

• Heat Transfer Warehouse processes orders efficiently to ensure your package ships on time. Once your order is marked as "Confirmed," no add-ons, changes, or corrections can be made, so please double-check details like widths, colors, and quantities in your cart before finalizing your purchase. If you wish to add items, you will need to place a separate order, which will be shipped independently based on the selected shipping option.
• Heat Transfer Warehouse asks that you double-check the order in your cart and the shipping address to ensure everything is correct before placing the order. Once an order has been placed we are unable to make any changes or cancellations due to how fast we process orders.
• Incorrect Address: Heat Transfer Warehouse is not responsible for items that could not be shipped to their destination because of an incorrect or undeliverable address. If you have made an error in entering the Shipping Address, we ask that you reach out to UPS and have it held at a location for easy pickup near you. This policy is not our preference, nor is it our first choice. The simplest solution to this problem is to carefully enter and review your address as you place your order.
• Heat Transfer Warehouse does not change addresses on order.

• Checking Orders: In the unlikely event of a missing or incorrect product, Heat Transfer Warehouse is not responsible for expedited shipping. Please check your order within three (3) days of receiving it and contact Heat Transfer Warehouse immediately of any issues. If you are sheeting or converting our materials, Heat Transfer Warehouse is not responsible for any loss of materials. If you feel the material is short, please measure and contact us before you cut the material.
• Goods Damaged in Transit: In the instance that goods are damaged or the order is incomplete, the package may be refused by the customer. All shipments are deemed to have been received in good order unless we are notified in writing within a period of three (3) days following the delivery of the goods.
• Packages Lost By Carrier: In the instance that goods are lost in transit, please notify Heat Transfer Warehouse within forty-eight (48) hours of the tracking being marked as delivered and/or determining it has been lost or stolen. Heat Transfer Warehouse will reach out to the carrier service for a trace on the package. After the trace is completed, which may take up to three (3) business days, Heat Transfer Warehouse will either replace the material or give in-store credit if deemed lost/stolen. Replacement of materials is not guaranteed and is at the sole discretion of Heat Transfer Warehouse. If materials are replaced, Heat Transfer Warehouse will have your items shipped to a UPS Access Point.
• Delayed Orders: If a delivery attempt is made any time within the delivery window and it is not delivered because the customer is not available or the business is closed, Heat Transfer Warehouse is not responsible for delays in the shipping commitment.
  
• Overnight Shipping: Heat Transfer Warehouse is not responsible for weather related delays. 

In order to offer an expanded selection of specialized items, Heat Transfer Warehouse will "drop ship" these products direct from the manufacturer. Drop ships do incur a $12.95 additional charge for shipping that covers additional shipping and handling charges from the manufacturer. There are no guaranteed ship dates, as the drop ship items will be fulfilled as the manufacturer is able. Drop ships ship ground only and will come separately from your primary order. All drop ship items are labeled as such on our website and are non-returnable.

Heat Transfer Warehouse offers free freight on orders over $175 (some restrictions apply based on product selection, item, and weight). Free ground freight applies only to the 48 contiguous states. Additional shipping costs may apply for Canada, Alaska, Hawaii, and Puerto Rico.  

Exclusions / Restrictions

• Dropships
• Equipment: All equipment will be shipped out with an adult signature required at the time of delivery. Some equipment may have additional shipping charges. We do not offer returns or refunds on equipment, please see the returns policy.
• International Orders
• Supacolor & DecoPress
  • FedEx 2-Day Air: $12.95
  • FedEx Next Day Air: $60.00

• All orders will show live shipping rates to your location. These rates do not include any additional taxes, duties, or fees that may be assessed for international shipping. Click here for information on our International Shipping
• Equipment is not shipped internationally due to warranty and shipping damage.
• Dropship materials cannot go international.

Order Regions:

• Fargo, ND
• Cincinnati, OH / Erlanger, KY

Heat Transfer Warehouse is not responsible for package theft or damage that occurs in transit. To help alleviate these concerns, we offer the Extend Program, which provides package protection and warranties. Learn more about our Extend Program.

Heat Transfer Warehouse does not ship to P.O. boxes. A physical address is required.

To ensure we have enough time to ship your order, cut-off times will vary based on the region of your state. See map below

• Teal Region : 4:00PM CDT
• Purple Region : 4:00PM EST

Cut off times apply to in stock items only.

• Economy Shipping Flat Rate: Heat Transfer Warehouse will ship your order in a variety of ways to ensure you get your package via UPS shipping options. Only available for orders less than $50 and below 7 pounds. Other restrictions may apply.
• Ground Shipping: When this shipping method is chosen, Heat Transfer Warehouse will ship with UPS. Some restrictions apply.
• I Love UPS: If this ground shipping method is chosen, your package will be shipped UPS. Additional fees may apply.
• UPS 2-Day Air:  Orders will be charged the live shipping rate for your location for a 2-business-day air shipping option. This is a live-rate shipping option for your location based on the weight of the materials ordered. If this 2-day air shipment option is chosen, all orders will be delivered in two (2) business days. If an order is shipped on a Friday using this method, it will not be delivered until the following Tuesday unless a federal holiday is observed. Cut-off time for all 2-Day Air is 4:00 PM within your region.
• UPS Next Day Air:  When chosen, this live rate shipping option will be delivered the next business day by the end of the day. If an order is placed on Friday with this option, it will not arrive until the next business day (Monday, unless a federal holiday is observed, it will arrive the following business day). Cut-off time for all Standard Overnight is 4:00 PM within your region.
  If you place an overnight order after the cut-off time on Thursday, your order may not reach you until the following Monday. Additional fees may apply.
• Overnight Saturday Delivery: All orders are processed Monday through Friday, excluding major holidays. When this shipping method is chosen, Heat Transfer Warehouse will ship at their discretion with whichever carrier will deliver to your area on Saturday. The cut-off time for orders to be placed for Saturday delivery is Friday by 4:00 pm within your region. Some exclusions may apply and Additional fees may apply.
• Curbside Pick up: This is a flat rate fee for process/handling fees.
• Roadie Same Day Delivery: Per warehouse location, orders must be placed Monday-Friday before 1PM.

Once your order has shipped or is ready for curbside pickup, you will receive an email notification.

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