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Returns Policy

 

To begin a return, please contact customer service here.

Due to the nature of our business and the materials shipped, we can only issue store credit for approved returns.

Once your return is received and inspected, we will notify you of the approval or rejection of your store credit. If approved, the store credit will be processed, and will be automatically applied to your online account.

Fees, Shipping & Handling

  • We apply a restocking fee of at least 15% to all returns.
  • Heat Transfer Warehouse will deduct the applicable shipping and handling charges from your return.
  • All approved returns will be shipped via UPS using a return authorization label.
  • Please allow 3-6 business days for Heat Transfer Warehouse to process your return once it is received.

Approved Transfer Paper Returns

  • Inkjet, laser and sublimation paper : will receive store credit based on the cost of the pack, minus the value of the sheets used.

All clothing items are considered Final Sale and are not eligible for returns, exchanges, or refunds. Please carefully review your selection before completing your purchase. We encourage you to check size charts, product descriptions, and measurements before making a final decision.

Custom transfers, special order transfers and other custom products cannot be returned or exchanged.

It is the customer's responsibility to thoroughly review the uploaded artwork and any proof provided, if purchased. If the artwork is approved and the customer later discovers errors, Heat Transfer Warehouse is not liable for replacing or refunding the transfers. The customer will be responsible for the cost of any order replacements.

All orders are custom printed to customer specifications. Heat Transfer Warehouse is not responsible for any trademarks, copyrights, or license infringements related to jobs printed for customers. Customers must ensure they have authorization from the trademark, copyright, or license owner before submitting an order, although some exclusions may apply.

How to inquire about a custom order error:

  • Reach out to our Customer Service team
  • Any issues a customer has with their order must contact us within 5 business days of receiving the order.
  • Heat Transfer Warehouse reserves the right to cancel any custom order after 5 business days of no contact or if no approval is received following the proof. In these cases, the order will be given store credit.

Application issue on a custom order:

  • Instructions are included with every order. We cannot accept responsibility for any product failure based on improper application. In any case, our liability is limited to the value of Heat Transfer Warehouse products only. An extra transfer is provided with every order. Please cut this transfer into quarters and test to your quality standards before production.
  • Successful application of any heat transfer product is based solely on the accurate control of time, temperature, and pressure. We strongly recommend using proper equipment to ensure that our products perform to your satisfaction.

Shipping issue on a custom order:

  • Heat Transfer Warehouse does not guarantee and is not responsible when UPS fails to deliver orders as promised.
  • Heat Transfer Warehouse does not guarantee and is not responsible for damaged orders as a result of the negligence of UPS.
  • All defective product(s) issues must be addressed with Heat Transfer Warehouse within 30 business days of receiving the material.
  • If a product is shown to be defective through discussion with a customer service representative we will send out a replacement to you.
  • If you choose to not have replacement material, Heat Transfer Warehouse will give store credit only. There will be no refunds on defective material.
  • If Heat Transfer Warehouse is not notified within 30 days of the arrival of defective material no replacement will be sent out.
  • Heat Transfer Warehouse is responsible only for the materials we have supplied. If the supplied material is not functioning correctly, please contact our Customer Service team promptly.
  • No Returns on Equipment (Heat Presses and Cutters), Printers or equipment accessories. 
  • All maintenance, warranty or replacement parts are handled by the manufacturer (Heat Transfer Warehouse will assist in communication with the manufacturer as needed)

At Heat Transfer Warehouse, we take pride in our commitment to high accuracy and a low error rate in every order we process. However, we understand that mistakes can happen. If you believe an error has occurred, please reach out to our customer service team here.

We currently do not accept in-person curbside returns or exchanges; items must be shipped back to our warehouse. You are welcome to pick up the correct order once it has been processed and you have been notified that it is ready for pickup.

All products listed are considered final sale and are not eligible for return or exchange.

  • Clothing
  • Custom products
  • Cyber deals
  • Discount Items
  • Dropships
  • Dye Sublimation inks that have opened
  • Dye sublimation blanks that have been used/decorated
  • Heat Transfer Paper that has been opened or used
  • Equipment including heat presses, vinyl cutters, printers, and embroidery machines
  • International orders
  • Mystery Boxes
  • Pattern HTV & Sign Vinyl
  • Ready to Press Rhinestone, DTF & Sublimation transfers
  • Scrap Boxes
  • Software or computer programs
  • Sample Bundles (Siser Bundle, Specialty Products Bundle, Cameo Accessory Bundle, Digital Print Sample Pack, Heat Transfer Paper, etc)
  • WALADolla redeemable products
  • Wide format printable vinyl that has been used and is not a full roll when returning
  • Vinyl letter remover or any other bottled chemicals
  • Submit Request for an RMA from our Customer Service Team.
  • Print out RMA Label and place it on the box to send back (UPS Shipment)
  • Please follow the instructions as stated on the return label. 
  • Once we receive your return it can take 3-6 days to be processed. We will send you an email with the details of what you returned and how much in store credit was given. Store credit will be on your online account. To use, simply log into your account.

If you use your WALADolla$ discount code on an order and then return a product, you will get the balance back in store credit for your product minus the discount that was used.

If you return an item on an order where you received points, those points will be deducted from your account once this item is returned.