Can I reorder a custom design that I have already ordered?

Yes, all custom transfers are eligible for reorder. Please note that Heat Transfer Warehouse recognizes a reorder as an exact copy of your previous order, with the only variable being the quantity. If you wish to change the color, size, or design, this will not be considered a reorder and will be treated as a new order. Additionally, if "reorder" is not selected when placing your order, there is a possibility that your design may differ.

All reorders follow our standard production times for that transfer. If at any time you want to reorder a design but you want to change something about the artwork, size, or transfer type please email transfers@heattransferwarehouse.com to discuss how to proceed.

Supacolor, Printed HTV, Dye Sublimation, or Sticker Transfers
If your order is defined as a reorder, place the order online as usual and type your original order number in the "Reorder Number" text box.

Rhinestone Transfers
To reorder any of your existing custom rhinestone transfers, send an email to transfers@heattransferwarehouse.com with your design's original order number and the quantity you wish to purchase. An artist will send a confirmation email with the desired artwork and payment link.
All reorders follow our standard production times for that transfer.
If at any time you want to reorder a design but you want to change something about the artwork, size, or transfer type please email transfers@heattransferwarehouse.com to discuss how to proceed.

Am I able to return custom items?
All custom items are made specifically for you and are non-returnable.

What is the status of my custom order?
An artist at Heat Transfer Warehouse will reach out within 1-2 business days of the order being placed. Select transfers offer a proof that will require approval. Once approved or sent to production our average production time across all transfers is 2-4 business days. Please note large quantities may add to production times.

Supacolor and Decopress:
An artist at Heat Transfer Warehouse will reach out within 1-2 business days of the order being placed. Select transfers offer a proof that will require approval. Once approved or sent to production our average production time across all transfers is 2-4 business days. Please note large quantities may add to production times. Followed by a Fedex 2Day Air Ship. This item ships directly from Supacolor & Decopress. Any additional items on your order will ship separately.

Why do drop ship products take longer to ship?
These items are shipped directly from the vendor and we have to abide by there shipping and ordering guidelines. All drop shipped items are shipped ground.

Can I return a drop ship item?
Drop ships are custom ordered products that are not stocked within our warehouses, therefore we are unable to accept returns on these items. For a full list of non-returnable items, view our Returns Policy.

Can I overnight a drop ship product?
All drop shipped products are shipped ground from the vendor.

Where are we located?
We have 2 locations across the US including:

• Fargo, ND
• Cincinnati, OH

Do you allow for pickup?
We do allow for curbside pick up on certain products. For more information please see our shipping policy.

Are your prices wholesale?
Yes

Can I order over the phone?
All orders must be placed online to ensure accuracy and timely processing. This also allows you to conveniently view your order history at any time.

Can I cancel my order?
We do not offer cancellations, due to the speed at which we process orders, once an order has been placed we cannot cancel it. If you are needing to return any of the items on your order please see our Return Policy.

Can I add to my order?
We do not offer add-ons due to the speed at which we process orders. Please make sure to check your order for accuracy.

Is there a cut off time to place an order and have it shipped the same day?
Yes. See our Shipping Policy for more information. Cut-off times vary between 4:00 pm local time zone for next day air and 4:30 pm local time zone for all other orders.

How can I view my past orders?
Order history can be found under the top right corner of the site in your account and under Orders. Any order from January 8, 2020 on will be available in your order history.

I am missing orders in my order history. What happened?
It’s possible that you weren’t signed in when you placed your order, which may have resulted in a guest checkout. Please reach out to customer support, and they’ll be happy to help link that order to your account.

I'm missing part of my order. Where is the rest of it?
If your order includes both large rolls and small rolls or sheets, please check inside the core of the larger rolls. There’s a possibility that you purchased a dropship item, which means it ships directly from the manufacturer, resulting in two tracking numbers. Be sure to check your emails for any tracking information. If you still have questions, feel free to fill out this form , and we’ll be happy to assist you!

Can I place an order for overnight delivery on a Friday?
We do allow orders to be placed with overnight delivery on a Friday; however, please note that it will arrive on the next business day, typically Monday.

How long will it take for me to get my order?
Standard in-stock products are typically processed the same day or the next business day, followed by the shipping method selected at checkout. We offer a variety of shipping options to ensure your package arrives promptly. For detailed information, please refer to our Shipping Policy, which includes shipping maps. Please note that orders containing custom transfers or products will take longer to process, and a representative from Heat Transfer Warehouse will reach out via email to discuss your order.

I checked on my order and it says "On Hold" What does this mean?
This could indicate a few possibilities. First, there may be an item in your order that is out of stock or cannot be shipped from the current warehouse. Alternatively, we might have a question regarding a specific request you made. We will reach out to you via phone and email, and if we do not receive a response within 48 hours, we will issue a refund for the item(s) that cannot be shipped or for the entire order.

When will I be charged for my order?
All orders are charged at the time of checkout.

What payment options do I have?
Heat Transfer Warehouse accepts payment by VISA, MasterCard, Discover or American Express Credit Cards. We run online purchases through BOLT for your convenience. We also have three financing options available for payment, Affirm (minimum purchase of $250), Klarna and Afterpay.

No, we do not store your card or payment information.

What is a mask and why would I need it?
Mask is a fancy word for tape! We have a few different masks in stock.

1. Heat Transfer Mask : these are for heat transfer vinyls only. They are used on printable media to remove the transfer from the liner/carrier sheet it is currently on so you are able to press it onto your garment or item.
2. Transfer Mask : These are for adhesive vinyl. It adheres well to surfaces like wood, glass, plastic, and metal, making it a versatile choice for crafting and decorating. This is not to be used with heat or heat transfer vinyl.

Where can I find application instructions?
All application instructions are available on the product pages, and we strive to ensure that each material comes with a sticker containing the correct information, along with a scannable QR code for easy access to the product page.

Why isn't my material sticking?
The first step in resolving issues with your product adhering is to ensure you are applying it correctly. Double-check the application instructions to confirm you're using the right settings. If you’re still experiencing difficulties, please reach out to our customer support team. Be sure to include your order number, the specific material you're having trouble with, and the type and color of the garment you are pressing on.

Is there a time period in which items can be returned?
All returned items are expected to be back to our warehouse within 15 business days of receiving the order. Returns received to our warehouse after 15 business days or without an RMA will be denied. If the return is denied, you will be asked to pay return shipping for it to be returned to you. If the denied return is not claimed within 30 days, it will be considered abandoned.

Will I get a refund for returned products?
All returned items will be returned for In-Store Credit only.

Are there items that can not be returned?
Yes, please review the Returns Policy for the list on Non-Returnable items.

What do I need to do to start a return?
To begin a return please contact customer service here.

Can I ship my order internationally?
Yes. International orders do not qualify for free shipping. For more information, see our International Shipping Policy .

How do I track my order?
When an order is shipped, you will receive an email notification with a tracking number. You can also sign up for text message updates at checkout (Text messaging and data rates may apply). If you are signed in when you check out, you can view your orders and order information in your account order history.

How long will shipping take?
We do our best to process all orders the same day they are placed Monday-Friday when placed before the regional cut off time. Orders placed after the cut off time or during the weekend or orders with special requests or artwork can take longer, will be processed and shipped the next business day. For more information on shipping regions, view our Shipping Policy . During peak seasons, processing times are subject to change without notice.

Can I change my shipping after placing my order?
Once your order has been placed, due to the speed at which we process orders, changes to orders, including shipping changes, are not allowed.

Is there a cut off time for placing on order to be shipped the same day?
Yes. See our Shipping Policy for more information. Cut-off times vary between 4 and 4:30 pm.

Can I change my address after I place an order?
Due to our policy, we do not allow address changes after an order has been placed. Make sure to check you have the correct shipping address at checkout.

What is Extend Purchase Protection?
Click here to read more about Extend Purchase Protection

What is the rewards program?
Our WALADolla$ rewards started on 12/6/2022. Any purchase(s) made before this date will not be eligible for rewards. You will earn 1 point for every $1 you spend with Heat Transfer Warehouse. WALADolla$ are unable to be used with account-level discounts, promotions, or sale discounts and can only be used with one reward code per order.

How do I sign up for a rewards account?
To sign up for the rewards account, you would log into your Heat Transfer Warehouse account, click on the rewards tab at the top of the page and click Create an account. Once you have signed up for an account with Heat Transfer Warehouse, you will start earning rewards when you make a purchase with your account here.

What are the different VIP tiers for rewards?
We have 3 Tiers for earning rewards.

• Bronze Tier:
  • 1x Point per $1 Spent
  • Birthday Reward of 350 points
• Gold Tier:
  • Spend $1,250 + Entry Reward of 50 points
  • 1.25x Points per $1 Spent
  • Birthday Reward of 600 points
• Platinum Tier:
  • Spend $2,500 + Entry Reward of 100 points
  • 1.25x points per $1 spent
  • Birthday Reward of 1000 Points.
  • Also, you will get early access to sales and new products!

After receiving my rewards code, will it expire?
Yes.The rewards code will expire after one year of receiving it.

Will my rewards points expire?
Yes. Rewards points will expire one year after earning them if not redeemed for a rewards code.

How can I redeem my rewards?
Go to your account, click rewards and scroll down to our Redeem section. You can redeem your points for money off your order or for products.

How to use redeemed codes?
Once you redeem your code and copy it from the rewards page, you can redeem it in two ways. The first way is in the cart screen; you would put the code in the discount area in the cart. The second way is in the checkout screen under your items on the checkout page. It says, "Redeem your points, then put the copied code into that area!

Where can I see my balance?
To view your balance, you would need to log into your account. Then on the rewards page, it will show you the number of points you have in your balance!

What happens to points earned on an order if I return the order?
Unfortunately, if you return an order, the points you would have earned from that order will no longer be credited to your account.